Pilates Talk to us
Get in touch.
Whether it's a membership question, a class request, a press enquiry, or simply feedback after a long Saturday flow — we read every message ourselves and respond within two business days. There's no support bot here, just our small team.
Who to email.
We split incoming messages by department so the right person sees yours first. Pick whichever fits closest — if you're not sure, hello@ is always a safe bet and we'll route it.
Member supportsupport@pilatesclasspro.comMembership questions, payment issues, technical help, account changes. Average response time: under one business day.
Class & content feedbackclasses@pilatesclasspro.comSuggestions for new classes, instructor requests, or feedback on a session you took. We genuinely act on these — most of our quarterly programs come from member requests.
Press & partnershipspress@pilatesclasspro.comEditorial features, interviews, brand partnerships, affiliate enquiries. Press kit available on request.
Careers & teachingteaching@pilatesclasspro.comInterested in teaching with us? Send your CV, certifications, and a short showreel. We hire two to three new instructors each year.
Accessibilityaccess@pilatesclasspro.comCaptions, transcripts, screen-reader feedback, content modifications for specific conditions. Accessibility is an ongoing project — your input shapes it.
General enquirieshello@pilatesclasspro.comAnything that doesn't fit the boxes above. We'll forward to the right person.
Hours & response times.
- Member support: Monday–Friday, 9:00–18:00 PT. Weekend messages are read first thing Monday.
- Press & partnerships: Monday–Thursday. Allow up to three business days during peak weeks.
- Urgent payment or access issues: Mark the subject line with URGENT and we'll prioritise within four working hours.
- Public holidays: US Pacific time observed. Expect a one-day delay around major US holidays.
Before you write.
A lot of common questions are already answered on the site — saving you a wait and us a back-and-forth. Worth a quick check:
- Cancelling or pausing your membership: handled directly inside your account settings — no email needed. See our Terms of Use for the full policy.
- What we collect and how we use it: covered in our Privacy Policy, including CCPA/CPRA rights for California residents.
- Cookies and tracking: see the Cookie Policy. You can change preferences any time from the banner.
- Refunds: within 14 days of first charge, no questions asked. After that we evaluate case-by-case — write to support.
Where we are.
Pilates Class-Pro is a fully remote studio with our production base in California. We don't operate a public reception, walk-in studio, or class booking desk — everything happens online, by design. If you need a physical correspondence address for legal or press purposes, request it via hello@ and we'll provide one.
What to include.
To help us help you faster, please include in your first message:
- The email address linked to your account (for support enquiries).
- The class name or program if your question is about content.
- Your device and browser if it's a technical issue (e.g. iPhone 14, Safari).
- A screenshot of any error you see — it almost always cuts the back-and-forth in half.
By contacting us you agree to our Privacy Policy and Terms of Use. Your message and email address are used solely to respond to your enquiry and are never shared with third parties.